Casino Privacy Policy 2026 | How We Handle Your Data

When you register, we ask for your full name, date of birth, contact details, a valid email address, and a username and password. As you use your account, we also record deposit and withdrawal activity, gameplay history, bonus usage, and the messages you send to support. Technical data such as your IP address, device type, browser and approximate location is gathered automatically. To complete verification, we may request a photo ID such as a passport, driving licence or national ID card, plus a recent utility bill showing your name and address. In some cases we may also ask for a selfie or a short verification call.

We use your information to open and run your account, process payments, and deliver the games, promotions and loyalty rewards you choose to take part in. Identity checks help us confirm you are of legal age and playing for yourself. We also use data to detect fraud, prevent money laundering, answer support requests and improve how the site performs on mobile and desktop. If you opt in, we send offers and updates by email. You can switch marketing off whenever you like without affecting your ability to play.

We rely on several grounds for handling personal data. Most processing is necessary to perform our agreement with you, such as managing your balance and paying out winnings. Other activity is required by law, including identity verification and anti-money-laundering monitoring. We also act on legitimate interests, for example securing accounts and preventing abuse, always weighing these against your privacy. Where none of those apply, such as for promotional messages, we ask for your consent, and you may withdraw it at any time through your account settings or by contacting us.

We do not sell your personal data. We share it only where needed to run the service: payment processors handling your deposits and withdrawals, identity and verification providers, game studios that deliver content, and technology partners who host and protect our systems. Our operator, Neptune Projects SRL, is based in Costa Rica, and payments are processed through Sultucia Ltd. We may also disclose information to regulators, law enforcement or other authorities when the law requires it, or when we suspect unlawful activity such as laundering or fraud.

We keep your information for as long as your account is open and for a further period afterwards so we can meet legal, tax and anti-money-laundering obligations and handle any disputes. Verification documents and transaction records are retained for the minimum time those rules demand. Once the retention period ends, we delete the data or strip it of anything that could identify you. If you have asked us to close your account or applied self-exclusion, we may hold certain details longer to ensure that your decision is respected.

You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete information we no longer need. You may also object to certain uses, restrict processing in some situations, and withdraw consent for marketing at any moment. Some requests are limited where we must keep records by law, such as verification and transaction history. We will explain our reasoning if we cannot fully act on a request. To make a request, contact our privacy team through the support channels listed in your account.

We apply technical and organisational safeguards to keep your data safe. Accounts lock after three failed login attempts, withdrawals require completed identity verification, and access to personal information inside our company is limited to staff who need it. Please protect your own password and tell us promptly if you suspect anyone else has used your account, since you remain responsible for activity until we are notified. For your wellbeing, we also provide deposit and loss limits and self-exclusion tools. Please gamble responsibly, and only with money you can afford to lose.

We use cookies and comparable technologies to keep you signed in, remember your preferences, measure how the site is used and keep it secure. Some are essential for the service to work, while others help us understand performance and tailor what you see. You can manage non-essential cookies through your browser settings or the cookie banner. Our separate cookie policy lists each category in detail and explains how to change your choices, so please read it alongside this page.

Questions, concerns or requests about your personal data should go to our Data Protection and Privacy Officer, a role within our compliance function that reviews every request. Reach this team via Contact Support or the Help Centre in your account, and tell us which right you wish to exercise so we can verify your identity and respond promptly. We aim to answer clearly and within a reasonable timeframe. If you remain unhappy with our response, you may raise the matter with the relevant authority in your area.

We may update this policy as our services, technology or legal duties evolve. The latest version is always available on this page, and when we make material changes we will notify you by email or through your account. Continuing to use your account after an update means you accept the revised wording, so we encourage you to review it from time to time. Casino is intended for adults aged 18 and over, and if gambling ever stops feeling like entertainment, please use our limits or self-exclusion tools and seek support.